Return Policy

Effective Date: NOV 20, 2024

At Nainastar, we are committed to providing you with high-quality artificial jewelry and excellent customer service. If you are not fully satisfied with your purchase, our Return Policy outlines the process for returns and exchanges.

1. Eligibility for Returns

1.1 Timeframe:
Returns must be initiated within 7 days of receiving your order.

1.2 Condition of Items:

• Items must be unused, undamaged, and in their original packaging with all tags intact.
• Customized or personalized items are not eligible for returns unless they arrive damaged or defective.

1.3 Non-Returnable Items:

• Sale or clearance items.
• Gift cards or promotional items.

2. Return Process

2.1 Requesting a Return:
To initiate a return, contact our customer service team at nainastar0@gmail.com or call +923300009688. Provide your order number and reason for the return.

2.2 Approval:
Once your return request is approved, we will provide instructions for shipping the item back to us.

2.3 Shipping Costs:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item.

2.4 Return Address:
Nainastar Jewlery and Watches, Haroon Shopping Center Quetta.